Freystadt WWTP trusts again in a HUBER service and maintenance contract

For almost two decades, the municipality of Freystadt and HUBER SE have maintained a good business relationship: several HUBER machines are in operation at the town’s wastewater treatment plant and, since 2018, a HUBER service and maintenance contract for the sludge treatment machines has also been in place. The service contract was ordered in 2018 together with the delivery of new machines and now regularly expired in mid-2022 after the warranty extension from 2 to 4 years, which is always possible with a maintenance contract. We are particularly pleased that we can continue our service partnership after this period and that a HUBER service and maintenance contract has been concluded again.

Included in this service contract are:

• 1 HUBER Screw Press Q-PRESS® (size 280)
• 2 HUBER Screw Conveyor Ro8 T units (size 273)
• 1 HUBER Sludge Turner SOLSTICE® 9

According to Johann Weihrich, the HUBER Sludge Turner SOLSTICE®, the sludge conditioning system at the wastewater treatment plant with subsequent solar drying of sewage sludge, is working to his satisfaction and should, of course, continue to operate reliably for as long as possible thanks to a HUBER service and maintenance contract.

Professional competence and good customer service

Together with his colleagues Mr. Breindl and Mr. Meixner, Mr. Weihrich takes care of the Freystadt WWTP, which is designed for 8,000 population equivalents, and explained to HUBER Service in an interview the reasons for signing a HUBER service and maintenance contract again:

As one of the advantages of such a service contract he mentioned the technical competence and good support by the HUBER service technicians. The machine technology installed at that time around the sludge turner and the screw press had been technically new for the team of Freystadt WWTP four years ago. The HUBER service staff provided competent answers regarding operation and control of the new machines.

Fast assistance and great support

What they particularly appreciated about this service solution was that they were helped on the spot and often just in time, and that the team received competent help from HUBER Service without any problems. Mr. Weihrich also appreciates the fast troubleshooting by HUBER Service and the great support by HUBER service advisor Erwin Wagner, who is always there to assist with help and advice.

Expert maintenance, operational safety and higher efficiency

Freystadt WWTP had again decided in favour of a HUBER maintenance contract in order to keep machine failures and malfunctions as low as possible, as in previous years, he said. The HUBER service and maintenance contract and the associated regular expert maintenance have increased operational reliability, making the operation of the plant even more economical.

Quality, transparency and calculable costs

Among the decisive criteria for a HUBER service contract, Mr. Weihrich mentioned the quality and transparency of the HUBER Service and its performance, the calculability of costs due to the fixed price associated with the maintenance contract, and thus better traceability of the costs incurred, also with regard to annual budget planning.

Smooth communication with HUBER service technicians

The HUBER service technicians, who are on site for our customers week after week, also received positive feedback from the Freystadt WWTP team: friendly and courteous, they say – uncomplicated communication is simply possible here.

The HUBER Global Service team would like to thank the municipality of Freystadt, the wastewater foreman Mr. Weihrich and his colleagues Mr. Breindl and Mr. Meixner for the trust they have placed in us so far and hopes for a continued very good partnership and successful cooperation in the future.